Glossary 
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| Organizational Memory | «explicit, disembodied, persistent representation of knowledge and information in an organization» (van Heijst et al, 1996) . For example, it may include knowledge on products, production processes, clients, marketing strategies, financial results, plans and strategic goals, etc. «explicit and persistent materialization of crucial knowledge and information of an organization in order to ease their access, sharing out and reuse of the members of the organization in their individual and collective tasks» (Dieng et al, 2001). «the collective data and knowledge resources of a company including project experiences, problem solving expertise, design rationale, etc» (Nagendra Prasad & Plaza, 1996): it may include databases, electronic documents, reports, product requirements, design rationale, etc. |
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