Semantic Faq service consists of a Web portal offering the navigation in the @pretic CoP discussions using semantic Web technologies to ensure intelligent information retrieval from mails. The ontology-based retrieval and navigation tasks are made possible thanks to a preliminary phase consisting of semi-automatic annotation of the mails

Through the Web portal, users are provided with a way of customizing access to Palette services by adding and removing Palette widgets, i.e. small Web applications that provide a summarized view and an access to current tools used by CoP members.